Effective Date: 1 August 2025
Last Updated: 1 August 2025
Your privacy is important to Karmeka, and we are committed to being transparent about how and why we collect, use, and disclose information about you. This policy explains:
For the purposes of this Privacy Policy, "Personal Information" refers to any information that can be used to identify you, including but not limited to contact information, transaction data, and vehicle details. Please read this policy carefully to understand our practices regarding your Personal Information.
"Karmeka," "we," "us," and "our" refer collectively to Karmeka, a service operated by Meritirum Corp., also doing business as "Karmeka." We are committed to safeguarding the privacy and confidentiality of the personal information we collect. We provide an automotive marketplace platform that connects Car Owners with Service Providers. This platform is accessible via our website and mobile application ("App"). By accessing or using our website, App, or any services provided through the platform, you acknowledge and consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.
We collect personal information based on your interaction with Karmeka, whether as a Customer, Service Provider, Website Visitor, or App User. The information we collect varies according to your use of the platform and services.
If you are a Car Owner (Customer), we collect your full name, contact details (address, phone number, email), date of birth for age verification, and government-issued identification documents. We also collect vehicle information, such as make, model, year, VIN, license plate numbers, service history, maintenance records, and any diagnostic or technical data related to your vehicle. Additionally, we collect service transaction information, including booking details, service requests, communication logs with Service Providers, and customer feedback (reviews and ratings).
When you visit the Karmeka website without registering for an account, we collect non-personal information like your IP address, device identifiers, browser type, and operating system. We may also collect browsing data through cookies and other tracking technologies, such as pages accessed and time spent on the site. This information helps us improve the functionality of the website and enhance your browsing experience.
As a Service Provider, we collect your professional qualifications, certifications, business registration details, insurance documentation, and work history. We also collect payment information to facilitate transactions with Customers. Any communication between Service Providers and Car Owners through the platform is also recorded.
If you use the Karmeka App, we collect personal information such as your contact details, service history, and payment information. We also gather technical data, including device identifiers, app usage data, and location information (if permitted by your device settings).
We collect personal information through various methods:
We collect personal information when you create an account, book a service, register for our services, or communicate with customer support. We also gather information through voluntary surveys, feedback forms, and marketing sign-ups.
We use cookies, analytics, and tracking technologies to collect data about your interactions with our platform. This may include your device type, browser settings, pages viewed, and time spent on the website or app.
We may collect personal information from third parties such as identity verification services, credit reporting agencies (with your consent), social media platforms (if linked), and insurance verification providers.
When you interact with our website or App, we use cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that allow us to recognize your browser and track your usage patterns.
You can manage your cookie preferences through your browser settings or our cookie consent management tool. If you block cookies, some features of the platform may not work as intended.
We use your personal information for various purposes, including:
We may share your personal information in the following circumstances:
Depending on your role as a Customer, Visitor, Service Provider, or App User, you have the following rights concerning your personal information:
To exercise your rights, please contact us using the information below.
We implement technical, administrative, and physical safeguards to protect your personal information. These include encryption, secure data storage, access controls, regular security assessments, and staff training on privacy and data protection.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Account information is retained while your account is active and for up to 7 years after account closure. Service records are retained for 7 years for tax and legal compliance.
We may update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform features. We will notify you of material changes via email or platform notifications.
For privacy-related questions, complaints, or to exercise your rights under this policy, please contact our Privacy Officer at: privacy@karmeka.com
This Privacy Policy is effective as of the date listed above and supersedes all previous versions.